Refund policy
Return and Refund Policy
Thank you for choosing our custom sneakers! We strive to deliver high-quality, personalized products tailored to your specifications. Please review our policy regarding returns and refunds for custom items:
Returns and Refunds
- Custom Products: Due to the personalized nature of custom sneakers, we generally do not accept returns or issue refunds unless the item arrives damaged or defective.
- Eligibility for Returns: To be eligible for a return or refund, the item must be received in a damaged or defective condition.
Process for Damaged or Defective Custom Sneakers
- Report Issue: If you receive your custom sneakers and find that they are damaged or defective, please contact us within 7 days of receipt.
- Provide Proof: Send an email to [email address] with clear photos of the damage or defect, including images of the packaging if relevant.
- Resolution: After reviewing the evidence, we will determine the appropriate resolution. This may include a replacement or a refund based on the extent of the damage or defect.
Note: Custom sneakers are made to your specifications, and as such, we cannot accept returns or offer refunds for issues related to sizing or design choices once the item has been confirmed and processed. Please ensure all customization details are correct before finalizing your order.
Contact Information
For assistance with damaged or defective custom sneakers, please reach out to our customer service team at info@ebcollectionn.com.